Molinos Río de la Plata is Argentina's largest branded food products company. The company is a large exporter of sunflower processed oil and is one of Argentina's main exporters of bottled oil. Molinos also produces a wide range of packaged foods for domestic consumption, including bottled oil, margarine, pasta, pre-mixes, packaged flours, yerba mate, rice, cold cuts, and frozen foods.
SAP CRM Interaction Center helps Molinos run the end to end Customer Service process. Customer places a complaint, products are picked at customer site for internal quality assurance process, products are replaced, products evaluated and the customer gets a final response on the initial issue.
Collaboration between different parts of your organisation helps your people deal with customer issues as a team.
Allow users to make fast account updates, get complete customer intelligence and keep everyone in the loop in every customer conversation.
Enable true omni-channel fulfillment and get a single view of inventory across the entire organization.